To999 Privacy Policy — Our commitment to protecting your data
To999 takes your personal data seriously. This privacy policy explains in detail what information to999 collects, how it is stored, how it is used, and how it is kept secure — so you can see that control over your data remains in your hands.
Important notice: By registering or using the to999 platform, you are considered to have read and accepted this Privacy Policy. You are also consenting to the collection and use of your information as described herein. If you disagree with any part of this policy, we request that you refrain from using to999.
To999's data protection Core Principles
The six core principles to999 follows to protect your privacy
Minimal data collection
To999 only collects data that is genuinely necessary to provide its services. We never ask for unnecessary personal information — respecting your privacy is a core principle of how we operate.
Secure Storage & Encryption
All collected data is stored with SSL 256-bit encryption. Server access is restricted to authorised personnel only, and regular security audits are conducted.
Never Sold to Third Parties
To999 never sells your personal information to advertisers or third parties. Your data is used solely for service delivery and compliance with legal obligations.
User Controls
On to999, you can view, correct, and request deletion of your personal data. Your rights over your information are always upheld.
Transparent Data Use
This privacy policy clearly explains why your data is collected and how it will be used — there are no hidden agendas.
Regular Policy Reviews
To999 regularly reviews and updates this Privacy Policy to keep pace with changes in technology and applicable laws. Players will be notified whenever changes are made.
§1 What information does to999 collect?
Details of the data to999 collects across different situations
1.1 Information collected at registration
When you create an account on to999, you voluntarily provide certain information. This information is essential for account management and service delivery:
- Full name — as it appears on your National ID
- Mobile number — for account verification and OTP delivery
- Email address — for important notifications and correspondence
- Date of birth — to verify you are 18 years of age or older
- Password — stored in encrypted hash form, not readable in plain text
After registration, additional information may be required for KYC verification — this is mandatory before withdrawals can be processed.
Information Required for KYC Verification
To comply with international financial regulations, to999 verifies identity in certain situations. The information collected during this process includes:
- Scanned copy of National ID (NID) or passport
- Proof of address — utility bill or bank statement
- Payment method verification details
- A selfie or photo — in certain cases to confirm your identity
Please Note: KYC documents are used solely for identity verification purposes and are stored encrypted on secure servers. to999 never sells this information to third parties.
1.2 Information automatically collected while using the platform
While you use the to999 website and app, certain technical information is collected automatically. This data is used to improve platform performance, security, and user experience:
| Data Type | What We Collect | Why It's Needed |
|---|---|---|
| Device Information | Device type, operating system, browser | To ensure compliance |
| Network Information | IP address, type of internet connection | Security and geolocation verification |
| Usage History | Pages visited, session duration | To Improve Your Experience |
| Gaming Data | Game history, betting patterns, transactions | Account management & security |
| Cookies & Session Data | Login status, preferred settings | Seamless user experience |
While this information may not directly identify you on its own, it could be combined with other data to determine your identity. That is why to999 protects this information with the same level of care as any other personal data.
1.3 Payment & Financial Information
Payment-related information is collected during deposits or withdrawals. to999 does not directly store card numbers or bank passwords — all such data is processed securely by the payment gateway. to999 retains only transaction records, amounts, and dates.
- Transaction ID & transaction amount
- Type of payment method (mobile banking, card, etc.)
- Transaction date and time
- Deposit & Withdrawal History
Caution: to999 and its staff will never ask for your card number, CVV, or bank PIN over the phone or by email. If you ever receive such a request, report it to to999 Support immediately.
§2 How is your information used?
Why and how to999 uses the data it collects
2.1 Use of information for service delivery
To999 primarily uses the data it collects to provide users with the best possible experience. The key uses are outlined below:
Account Creation & Management
Your personal to999 account is created using your name, mobile number, and email address. This information is used for login, password recovery, and account verification.
Game & transaction management
Betting history, win/loss records, and transaction data are maintained accurately. All statistics shown on your account dashboard are based on this information.
Security & Fraud Prevention
Your data is used to detect unusual login patterns, multiple account usage, or suspicious transactions — helping keep your account secure.
Customer Support
When resolving issues, our support team can access your account details and transaction history to assist you faster and more effectively.
Platform Improvement
By analysing usage patterns, to999 continuously improves the platform's design, game loading speed, and overall experience.
Legal compliance
Certain information is legally required to be retained and used in order to comply with anti-money laundering (AML) regulations and other applicable financial laws.
Data usage: what we do with it
- ✓ Account Verification & Management
- ✓ Providing gaming services
- ✓ Ensuring security
- ✓ Improving support services
- ✓ Meeting Legal Obligations
2.2 What We Don't Do
- Your data is never sold to third parties
- No data shared with advertising networks
- Marketing emails are never sent without your consent
- Unnecessary data is not retained beyond what is required
- Your information is never shared with others under your name
§4 Data Protection Practices
The technologies and methods to999 uses to keep your information secure
4.1 Technical Security Measures
To999 uses industry-standard technology to keep your data secure. Multiple layers of protection are applied simultaneously to ensure security at every level:
SSL/TLS 256-bit Encryption
All data exchanged between to999 and your browser is protected by SSL/TLS 256-bit encryption. The padlock icon in your browser's address bar confirms that your connection is secure.
Encrypted database storage
All sensitive data stored on our servers — including passwords, KYC documents, and payment information — is kept in encrypted form. Direct database access is strictly limited.
24/7 security monitoring
To999's security system monitors for unusual activity around the clock. Whenever a suspicious login or transaction is detected, an automated alert is sent out immediately.
4.2 Regular Security Audits
To999 commissions periodic security audits carried out by independent specialists. These audits identify potential vulnerabilities, which are then addressed promptly. A summary of security audit reports is available upon request.
What the Audit Covers
- Server and network security testing
- Application vulnerability scanning
- Database access control review
- Auditing staff data access logs
- Payment system security verification
4.3 What to do in the event of a data breach
In the event of a security breach affecting to999's systems, we will take the following steps:
- Notifying the relevant authorities within 72 hours of detecting an incident
- Direct notification to affected users
- Taking Immediate Preventive Action
- Full incident investigation and resolution report
§6 Your rights regarding your data
Your rights regarding your personal data at to999
Right to access your information
You have the right to know what information to999 holds about you. You can request a copy of your data through Account Settings or by contacting our support team.
Right to rectification
If any information in your profile is incorrect or outdated, you can request a correction. Most details can be updated directly through Account Settings.
Right to Erasure
Under certain circumstances, you have the right to request the deletion of your data. However, some information may be required to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your data for specific reasons. You may opt out of marketing communications at any time.
Right to data portability
You may request a copy of your data held at to999 in a structured, commonly used format — making it easy to use elsewhere.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted — for example, while a dispute about the accuracy of your data is ongoing.
6.1 How to exercise your rights
To exercise any of the rights listed above, please contact the to999 support team. Including your account ID and registered mobile number with your request will help speed up the process.
To999 typically responds to such requests within 30 business days. Complex requests may require an additional 60 days — you will be informed in advance if this is the case.
Contact us: To exercise your rights regarding your personal data [email protected]Email us or reach us via the platform's Live Chat.
§7 Data retention periods & children's privacy
Data Retention Policy & to999's Approach to Minor Users
7.1 Data Retention Period
To999 does not retain data longer than necessary. A specific retention period is defined for each category of information:
| Data Type | Retention period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction records | 7 years for legal compliance purposes |
| Gaming history | 3 years after account closure |
| KYC documents | 5 years after verification |
| Support Conversations | 2 years after the conversation ends |
| Login Log | 1 year |
Once the retention period expires, data is securely and permanently deleted or anonymised. Certain data may be retained for longer periods when required by law or for dispute resolution purposes.
7.2 Children's Privacy
To999 services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
- Date of birth is verified at the time of registration
- Registration is rejected for users under 18
- Any account identified as belonging to a minor is suspended immediately
- Any collected data is deleted
If you suspect a minor has registered on to999, parents or guardians should contact [email protected] right away.
§8 Policy Changes & Contact
Privacy Policy Updates & How to Contact to999
8.1 Policy change notifications
To999 may update this Privacy Policy from time to time due to changes in technology, legal requirements, or our services. Any changes will be communicated through the following methods:
- The "Last Updated" date at the top of the page will be revised accordingly
- A notification will be posted on the platform for any significant changes
- Registered email will be notified of major changes
- We will endeavour to give 30 days' notice prior to any changes taking effect
Continued use of to999 after any policy changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.
Note: Bookmark this page and check the "Last Updated" date from time to time — this will help you stay informed of any new changes.
8.2 Privacy contact
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. to999 takes all privacy-related requests seriously.
Live Chat Support
Log in to the platform and start a live chat directly
Available 24/7 — for the fastest supportFrequently Enquiries
Frequently asked questions about using the to999 platform
Safe & Transparent Experience the gaming
At to999, your data is secure, your privacy is respected, and every game is fair. Register now and enjoy your favourite games in to999's safe environment.
Before Registration Terms & Conditions and Responsible Gaming Please also read the policy. 18+ only.