At to999 Responsible Gaming — keep it fun, not a problem
Gaming is entertainment — and to ensure it never becomes a problem, to999 places responsible gaming at the top of its priorities. On this page, learn how to manage your gaming, when to seek help, and what tools to999 offers to keep you safe.
Responsible Gaming What Is It & Why Does It Matter?
Our Core Principles for Keeping Entertainment Safe at to999
Responsible gaming means keeping gaming exactly what it should be — an enjoyable form of entertainment. to999 believes every player's gaming experience should be fun, never a source of stress or harm.
The reality is that excessive use of any recreational activity can be harmful — gaming is no exception. However, awareness and the right tools can significantly reduce this risk. to999 is committed to doing exactly that.
We want every time you play at to999 to be by your own choice, within a set time frame, on a limited budget, and without harming anyone in your family. When these four conditions are met, gaming is a healthy and enjoyable experience.
to999's Responsible Gaming Commitment
To999 pledges never to use methods that encourage players to bet beyond their means. Every promotion and offer comes with transparent terms. Our goal is your long-term happy gaming experience — not short-term profit.
Set your gaming limits (example)
This is an example scenario. You can set your own limits from your account settings.
To999's Protection Tools & Services
Free Tools to999 Provides for Players
Deposit Limit
Set your own daily, weekly, or monthly deposit cap. Once the limit is active, no deposits beyond that amount will be allowed. Lowering the limit takes effect immediately; increasing it requires a 24-hour waiting period — so impulsive decisions are kept in check.
Session Time Limit
Set a maximum time limit for each gaming session. When the set time is up, to999 will automatically log you out or send an alert. This is highly effective in preventing long continuous gaming sessions.
Loss Limit
Decide in advance how much money you're willing to lose in a given period. Once that limit is reached, to999 will not accept new bets. This protects against the dangerous cycle of chasing losses.
Cooling-Off Period
Use Cooling-Off for a temporary break. You can pause gaming for anywhere between 72 hours and 30 days. During this period, logging into your account is still possible, but no games or bets can be placed.
Self-Exclusion
Apply for self-exclusion for a long-term break. Your account can be fully suspended for anywhere between 6 months and 5 years. If any attempt is made to open a new account during this period, to999 will close it.
Direct support
If you're experiencing any concerns or problems with gaming, to999's support team is always here for you. The support team is ready to help identify issues and set appropriate boundaries — without judgment.
Tools How to use it
Step-by-step guide to activating each protection tool
Setting deposit and loss limits
Deposit and loss limits can be set easily from your account settings. When a limit is active, the game automatically stops once the set amount is reached.
- Log in to to999
- Click the profile icon in the top right corner
- Go to "Account Settings" or the "Responsible Gaming" section
- Select an amount and duration under the "Deposit Limit" option
- Confirm — the limit will take effect immediately
Setting session time limits
Set how many hours you'll play each day or week. When time is up, to999 will send a reminder and log you out if needed.
- Log in to to999 and go to your profile
- Open the "Responsible Gaming" section
- Select the "Session Time Limit" option
- Set a Daily or Weekly Time Limit
- Save changes — the limit takes effect from your next session
Activating a Cooling-Off Period
Need a few days away? Use the Cooling-Off tool to take a break with ease. During the break your account remains visible, but no games can be played and no deposits can be made.
- Open "Cooling-Off" under the "Responsible Gaming" section
- Choose your break duration: 72 hours / 7 days / 14 days / 30 days
- Provide a reason (optional but helpful)
- Confirm — Takes Effect Immediately
- Your account will be automatically reactivated once the break period ends
Self-Exclusion Request
Self-exclusion is the most powerful tool for a long-term break. Once applied, returning before the set period ends is not possible — so think carefully before you decide.
- Contact to999 support directly
- Submit a Self-Exclusion Request and Specify the Duration
- The support team will review and process your request
- Once confirmed, your account will be closed for the selected period
- Any attempt to open a new account during this period will also be blocked
Problem Warning Signs Recognise
If you notice these signs, stop and get help
Gaming addiction develops gradually — it's hard to spot at first. If one or more of these signs apply to you, it's a signal that it's time to seek help. to999 doesn't judge — we're here to help.
Do any of these signs match you?
Are you repeatedly placing bigger bets after a loss, trying to win back what you lost?
Can't stop thinking about gaming — finding it hard to focus on work or studies?
Are you hiding your gaming from family or friends?
Are you diverting money from essential expenses or borrowing to fund your gaming?
Feeling restless, irritable, or down when not gaming?
Making repeated decisions to play less but unable to stop yourself?
Is gaming affecting your sleep, eating, or relationships?
If any of the above apply to you: Don't wait — contact to999 Support or submit a Self-Exclusion request. Asking for help takes courage.
yourself Evaluate
Think honestly about these questions
Self-assessment questionnaire
Answer the following questions honestly. If more than three feel like a "yes", take a step back and seek help.
Have you ever spent more than your planned budget?
Is gaming affecting your work or family time?
Have you lied to people close to you about your gaming?
Have you ever felt restless after a loss and tried to place larger bets to recover?
Has gaming become your main way to reduce stress or anxiety?
Have you ever borrowed money or dipped into savings for gaming?
Do you find yourself unable to stop, even when you try to play less?
Important: This assessment is not a medical diagnosis. However, it will help you become aware of your gaming habits. If you answer "yes" to more than three questions, talk to to999 support.
Safe gaming The Golden Rules
Follow these practices for a healthy and enjoyable gaming experience at to999
Set your budget first
Before you start playing on to999, decide the maximum amount in BDT you are willing to spend that day. Once you reach that limit, stop immediately. Set aside only a small portion of your monthly entertainment budget for gaming — never use money meant for essential expenses.
Stick to time limits
Set a time limit before you start playing. Use your phone's timer and stop when it goes off — even if you're on a winning streak. If you lose track of time easily, use to999's Session Time Limit tool.
Play While It's Fun
Ask yourself honestly whether you are still enjoying the game. If you feel you are playing out of habit or to escape anxiety — stop. Forcing yourself to continue when it is no longer fun is not a solution.
Stop After a Loss
Chasing losses by placing increasingly larger bets is one of the most harmful habits a player can develop. After a loss on to999, step away, clear your head, and make decisions calmly. The Loss Limit tool is your best ally in those moments.
Tell the People Close to You
Talk to a family member or trusted friend about your gaming habits. The urge to hide is often the first sign of a problem. Those close to you can notice changes from the outside before you do.
Play when you're in good shape
Do not play on to999 when you are stressed, exhausted, drinking, or angry. Your judgement is impaired in these states, and the risk of serious losses is significantly higher.
Minors to999's Safeguards
Protecting Children & Teenagers from Online Gaming
1 to999 age verification policy
To999 strictly prohibits anyone under 18 from registering. Date of birth is verified at sign-up and re-confirmed during the KYC process. Any account found to belong to a minor is closed immediately.
- Date of birth verification is mandatory at registration
- Age is verified through a national ID card during KYC
- Suspicious accounts are subject to additional verification
- Accounts belonging to minors are closed and their balance is refunded
2 Advice for parents
While to999 enforces strict age verification, parental awareness is the strongest safeguard. To prevent children or teens from accessing to999 or other gaming sites on their devices:
- Install Parental Control software on your devices
- Keep your login credentials and banking details away from your children
- Pay Attention to Your Child's Internet Habits
- Have open, honest conversations with your children about online gaming and money
- If in doubt, report to to999 support immediately
to999's Child Protection Commitment
To999 is firmly committed to ensuring that no underage person can engage in gaming or betting on our platform. We use both technology and manual verification to guarantee this.
Step 1: Age verification during registration
Date of birth is required, and registration is not permitted for anyone under 18.
Step 2: Mobile OTP Verification
An OTP is sent to your registered mobile number — only the account holder can log in.
Step 3: KYC Identity Verification
Age is re-verified using a national ID before any withdrawal is processed.
Step 4: Security Monitoring
Active accounts are monitored around the clock for any suspicious behaviour.
Need help? We're here for you
If you have concerns about gaming, reach out — no judgment, only support
Live Chat Support
Log in to to999 and reach us via Live Chat — our team is available to discuss any questions or concerns about responsible gaming.
Active 24/7 — for the fastest supportEmail Support
[email protected] — send any responsible gaming requests here, especially Self-Exclusion applications.
Responses are typically provided within 24 hoursPlease remember: to999's support team handles all gaming-related concerns with complete confidentiality. Seeking help is never something to be ashamed of — it's a brave decision. We're here to support you, not to judge.
Frequently Asked
To999 App & Account FAQ
Play responsibly, Enjoy the fun
Gaming at to999 isn't just about winning or losing — it's entertainment meant to enrich your life. Enjoy to999 responsibly, consciously, and safely by following the right boundaries.
Before Registration Terms & Conditions and Privacy Policy Only for those 18+.